Questions about commercial cleaning contracts

How long does it take to get a quote?

We send your written scope and quote after the walkthrough. We send your written quote after completing the walkthrough so your price comes from actual measurements rather than a phone estimate.

Is cleaning done during business hours or after?

We perform most commercial cleaning after business hours and record your entry key or code procedures in the contract. If you'd rather have us there during the day, that's fine — we just work around your hours instead of after them. We'll still put floor care in the evening, though, since running it around people at their desks doesn't work well for anyone.

What happens if someone on the crew is away?

We make sure anyone cleaning your building works to the same scope. We assign dedicated cleaners to your property to ensure consistent quality and familiar routines.

How is quality actually checked?

We perform regular quality inspections against your written task agreement. You can easily verify completed tasks when specific fixture items and frequencies are defined in writing. We specify precise cleaning standards for each task so you can confirm the quality of our work.

Who provides the equipment?

We do, in almost every case — vacuums, floor machines, mops and carts. We confirm equipment storage space during our walkthrough or bring required supplies with us on each visit. We can supply paper towels, tissue and soap directly, or we can restock supplies that you purchase yourself.

What is a scope of work, in plain terms?

A scope of work lists every cleaning task, room location, visit frequency and quality standard for your property. We price your quote from it, our crew works to it, and it settles any disagreement. We prepare your detailed task list first, ensuring your contract price accurately reflects your building's requirements.

Can one contract cover more than one building?

Yes, we can combine your locations under a single agreement. We inspect each location individually to price its unique requirements, then combine them under one master schedule. If you're a practice or a management company with several sites, you deal with one supplier instead of several.

What happens at the end of a contract?

When a contract ends, either side provides 30 days' notice while we coordinate key handovers and stock audits. We suggest changing alarm codes when switching cleaners.

Is floor care included, or quoted separately?

Routine floor work — vacuuming, damp mopping, traffic lanes — is part of the regular schedule. We quote periodic deep cleaning, such as carpet extraction and floor refinishing, separately from routine janitorial services. We separate deep floor maintenance from regular daily cleaning to keep your recurring monthly rates predictable.

What does a post-construction clean include?

We normally stage it in three passes. We do a rough clean during construction to clear debris, nails and screws and vacuum ducts before covers go on. We do a final clean after finish work to cover windows, paint overspray, grout haze, hard floors, fixtures and switch plates. We do a touch-up pass immediately before walkthrough to catch dust that settled after the final clean.